These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you") and Onyx ("we", "us", "our") governing your access to and use of the Onyx mobile application (the "Service", "App").
By downloading, installing, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these Terms, you must not access or use the Service.
1. ACCEPTANCE OF TERMS
By creating an account or using Onyx, you:
- Confirm you are at least 18 years of age
- Agree to comply with all applicable laws and regulations
- Accept these Terms and our Privacy Policy
- Acknowledge that AI-generated content may vary in quality
- Understand that all purchases are final and non-refundable
2. AGE RESTRICTION AND ELIGIBILITY
You must be at least 18 years old to use Onyx. By using the Service, you represent and warrant that:
- You are at least 18 years of age
- You have the legal capacity to enter into this Agreement
- You are not barred from using the Service under applicable law
We reserve the right to request proof of age at any time. Failure to meet age requirements will result in immediate account termination without refund.
3. LICENSE GRANT
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:
- Download and install the App on devices you own or control
- Access and use the Service for personal, non-commercial purposes (unless you have a commercial license)
You may NOT:
- Copy, modify, or create derivative works of the App
- Reverse engineer, decompile, or disassemble the App
- Rent, lease, lend, sell, or sublicense the App
- Remove or alter any proprietary notices or labels
- Use the App for any unlawful purpose
4. ACCOUNT REGISTRATION AND SECURITY
4.1 Account Creation
You must create an account to use certain features. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Be responsible for all activities under your account
4.2 Account Suspension
We reserve the right to suspend or terminate your account if:
- You violate these Terms
- You engage in fraudulent activity
- You generate prohibited content
- Your payment method fails or is disputed
5. SUBSCRIPTIONS, CREDITS, AND PAYMENTS (IMPORTANT)
PLEASE READ THIS SECTION CAREFULLY AS IT CONTAINS CRITICAL FINANCIAL TERMS:
5.1 Subscription Plans
Onyx offers the following subscription tiers:
- Weekly Plan: Auto-renews every 7 days
- Monthly Plan: Auto-renews every 30 days
- Yearly Plan: Auto-renews every 365 days
5.2 No Free Trial
Onyx does NOT offer a free trial period. You will be charged immediately upon confirmation of your purchase via Apple App Store or Google Play Store.
5.3 Payment Processing
- Payments are processed by Apple Inc. (iOS) or Google LLC (Android)
- Billing occurs at the start of each subscription period
- Prices are subject to change with 30 days notice
- Taxes (including VAT) may apply based on your jurisdiction
5.4 Credits System
- Credits are virtual currency used to generate content
- 1 image generation = 3-8 credits (depending on settings)
- 1 video generation = 20-50 credits (depending on duration and settings)
- Credits do not expire as long as your account is active
- Credits have no cash value and cannot be refunded
5.5 FINAL SALE - NO REFUNDS POLICY
ALL PURCHASES ARE FINAL AND NON-REFUNDABLE, including but not limited to:
- Weekly, monthly, or yearly subscriptions
- Credit packs or bundles
- In-app purchases of any kind
5.6 No Refunds for AI Output
You acknowledge and agree that:
- AI generation is experimental and results may vary
- Content quality depends on prompt clarity and AI limitations
- Dissatisfaction with artistic style, quality, accuracy, or appearance of AI-generated output does NOT entitle you to a refund
- Failed generations (due to technical errors on our end) may be credited back to your account at our discretion
5.7 Cancellation Policy
- You may cancel your subscription at any time through your Apple ID or Google Play Store account settings
- Cancellation takes effect at the end of the current billing period
- You will retain access to paid features until the subscription expires
- No partial refunds are provided for unused time
- Upon cancellation, unused credits remain available until account deletion
5.8 Subscription Renewal
- Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period
- Your payment method will be charged for renewal within 24 hours prior to the end of the current period
- You can manage auto-renewal in your device's account settings
6. PROHIBITED CONTENT (ZERO TOLERANCE POLICY)
Onyx utilizes advanced Artificial Intelligence. We maintain a STRICT ZERO TOLERANCE policy against harmful, illegal, or unethical content generation.
6.1 Prohibited Content Categories
You agree NOT to use the Service to generate, attempt to generate, upload, or share content that includes:
NSFW/Adult Content:
- Nudity, pornography, or sexually explicit material
- Sexually suggestive content or sexual acts
- Content depicting minors in any inappropriate context
Violence & Gore:
- Graphic violence, extreme gore, or mutilation
- Self-harm, suicide, or promotion thereof
- Torture, abuse, or cruelty to humans or animals
Hate Speech:
- Content promoting racism, sexism, homophobia, or bigotry
- Hate symbols, slurs, or derogatory content
- Content inciting violence or hatred against any group
Illegal Activities:
- Drug manufacturing, trafficking, or abuse
- Weapons, explosives, or dangerous materials
- Fraud, hacking, or other criminal activities
6.2 Violation Consequences
ANY user found violating this policy will face:
- Immediate and permanent account termination
- No refunds for remaining credits or active subscriptions
- Potential reporting to law enforcement authorities for illegal content
- Legal action if applicable
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Your Generated Content
Subject to your full compliance with these Terms and payment of all applicable fees, you own the intellectual property rights to the images and videos you generate using Onyx, to the extent permitted by law. However, you acknowledge that:
- AI models are trained on diverse datasets
- Generated content may inadvertently resemble existing works
- You are solely responsible for ensuring your use does not infringe third-party rights
- We provide no warranty that your content is free from third-party claims
7.2 License to Onyx
By generating content, you grant Onyx a limited, non-exclusive, worldwide license to:
- Store and display your content within your account
- Use anonymized content data to improve AI models
- Display your content for promotional purposes (only if you opt-in)
7.3 Onyx Service Rights
The Onyx app, including but not limited to source code, design, user interface, trademarks, logos, branding, original features and functionality, AI model integrations and algorithms are and will remain the exclusive property of Onyx and its licensors. You acquire no ownership rights by using the Service.
8. DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
We specifically DISCLAIM all warranties including, but not limited to merchantability, fitness for a particular purpose, accuracy, reliability, or completeness of AI-generated content. You acknowledge that AI-generated content may be historically inaccurate, physically incorrect, or contain artifacts, and you use the Service at your own risk.
9. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ONYX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Onyx and its affiliates from any claims, liabilities, damages, losses, costs, or expenses arising from your use of the Service, your generated content, or your violation of these Terms.
11. ACCOUNT TERMINATION
11.1 Termination by You
You may terminate your account at any time by going to Settings > Delete Account. Account deletion is PERMANENT and IRREVERSIBLE.
11.2 Termination by Us
We may suspend or terminate your account immediately, without prior notice or liability, if you breach these Terms (especially Section 6 regarding prohibited content).
12. DISPUTE RESOLUTION AND ARBITRATION
Before filing a claim, you agree to contact us at onyx.ai.helpcenter@gmail.com to attempt to resolve the dispute informally for at least 30 days. You agree to resolve disputes with Onyx on an individual basis and waive your right to participate in class actions.
13. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. We will notify you of material changes. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
17. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
Email: onyx.ai.helpcenter@gmail.com